What is going to be big in chatbots for 2019?

It is expected that the Chatbot market will reach $ 1.25 billion by 2025. These figures are not just staggering, but they are proof of the relevance of chatbots today. Also, 45% of end-users are already familiar with chatbots and prefer chatbots to other media for communication.

It can be expected that by 2019 chatbots will reach a higher level of accuracy and efficiency. Here are the trends to watch for chatbots in 2019:

What is going to be big in chatbots for 2019?

1. Intelligent systems:

Chatbots are the future of excellent customer service. But to be at the same level as human customer support, it must be super interactive and intelligent. Companies that deploy chatbots continually work to optimize their robots so they can replace just as much as their human counterparts. It is expected that in the coming years, the "conversational foremost" user experience, or CUX, will become the norm in most organizations. CUX is an advanced version of the user interface designed to help and enhance the user experience so that it can reach its end goals more quickly.

2. The rise of chatbots of websites:

By next year, we can expect that many small and medium-sized businesses that have not yet implemented chatbots are eager to adopt it. The emergence of third-party companies that help the organization develop and build industry-specific chatbots at affordable prices has facilitated the adoption of bot technology. Chatbots are an excellent source for improving the user experience and provide 24/7 customer support, so all businesses need it.

3. Stricter guidelines:

The crux of chatbots is DATA and more data. The introduction of GDPR guidelines this year restricted the use of data. Even with stricter guidelines, the importance of data will not fall, it will only increase. Companies will need to find responsible methods of data processing to comply with the new guidelines and develop GDPR-compliant solutions.

4. Chatbots beyond customer support:

The coming year will see the use of chatbots for several other processes such as B2B and B2E business workflows. Some existing examples include chatbots for CRM, Intranet, and IT support services. As quoted by a leading company, Juniper Networks, that chatbots can reduce the company's costs by $ 8 billion by 2022 and that 2019 will be the scene of fantastic breakthroughs in that direction.

5. Saturation of mobile apps:

The mobile application market is saturated, and in the coming years, 50% of companies will focus their resources and finances on chatbots rather than on mobile apps.

Reasons why chatbots are more liked than mobile applications:

• Chatbots are more efficient and smart and are a better way to reach customers.

• Smartphone users do not want to use their limited memory space with unlimited applications.

• 75% of smartphone users use an email application.

• The user interface elements of an application or website are a collection of information. If all this can be bundled together and provided in an email application, it will be much easier for users. Would not it be great to be able to handle everything from booking a movie ticket to buying groceries through a single interface?

• Also, chatbots do not need to download; you must send them a message through an email application and ask them to perform a function.

We cannot ignore the huge benefits that chatbots can offer. The exploration around the chatbots is unlimited, and we will see them get rid one by one. The experience of chatbots, whether it's finding a place to travel or getting information, is extremely simple and comfortable. The personal touch offered by chatbots is another advantage that makes it an ideal choice for businesses.

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